- Xiaomi Auto’s winter care campaign runs from October 15, 2026, to March 31, 2027, across eight northern Chinese provinces and regions.
- Owners receive a free winter inspection, snow chain loans and complimentary labour for one winter tire installation and removal.
- Free tire storage is available to the first 100 customers at each participating location, while roadside assistance and eligible vehicle delivery are also included.
- Owners can arrange services through the Xiaomi Auto app or official hotline, with participating service centres operating across the covered regions.
Xiaomi EV winter service campaign brings a range of complimentary vehicle care services to electric car owners across eight northern Chinese provinces and regions, as the company prepares customers for months of freezing temperatures, snow and icy roads.
Announced on October 14, 2026, Xiaomi Auto’s Eight Northern Provinces Winter Care programme runs from October 15, 2026, to March 31, 2027. It covers Heilongjiang, Jilin, Liaoning, Inner Mongolia, Xinjiang, Qinghai, Gansu and Ningxia, where harsh winter conditions can make everyday driving more challenging.
The initiative includes six free services designed to help owners prepare their vehicles for winter, manage tire changes and access assistance when something goes wrong. Xiaomi is also offering practical support for drivers who encounter problems away from home, including complimentary vehicle recovery and delivery after repairs at participating service centres.
The campaign highlights how electric vehicle manufacturers are expanding their after sales support beyond the initial purchase, particularly in regions where extreme weather can place additional demands on vehicles and their owners.
Free Winter Inspections Aim to Keep Xiaomi EVs Road Ready
Cold weather can affect several aspects of vehicle performance, making routine checks particularly important before winter conditions become severe. Xiaomi Auto is offering one complimentary winter inspection for each eligible vehicle during the campaign.
The inspection covers 15 safety and vehicle health items. These include exterior lighting, the chassis and suspension, tire pressure and tread condition, brake discs and pads, windscreen wipers and the battery.
Technicians will also replenish windscreen washer fluid and coolant free of charge, depending on the vehicle’s condition and requirements.
The checks are intended to help identify potential problems before drivers encounter difficult road conditions. Worn tires, ineffective wipers and braking components that need attention can all become more concerning when temperatures drop or roads become slippery.
For electric vehicle owners, battery condition is another important consideration during winter. Low temperatures can affect battery performance and charging behaviour, so checking the vehicle before the coldest months arrive can help owners identify issues that may need attention.
The inspection does not guarantee that a vehicle will be immune to winter related problems. However, it gives owners an opportunity to address maintenance concerns before they become more disruptive.
Free Snow Chains and Winter Tire Services
Tire preparation is another major part of Xiaomi’s winter care campaign. The company is providing free snow chain loans and complimentary labour for seasonal tire changes, helping owners prepare for roads affected by snow and ice.
Owners can reserve snow chains through the Xiaomi Auto app up to three days before they need them. The equipment is intended strictly for snow covered or icy roads, and drivers must observe a maximum speed of 50km/h while using the chains.
This restriction is important because snow chains are designed for specific driving conditions. Using them on unsuitable road surfaces or at excessive speeds can create safety risks and damage vehicle components.
The campaign also includes one complimentary installation and one removal of a complete set of winter tires for each vehicle. Labour charges for mounting, dismounting and four wheel balancing are waived.
Seasonal tire changes can become a significant expense for drivers who switch between winter and summer tires every year. By covering the labour costs, Xiaomi is reducing one part of that seasonal maintenance bill.
The company is also offering free storage for tires removed during the changeover. Participating service centres will store them without charge through December 31, 2027. Availability is limited to the first 100 customers at each location, so the storage benefit is not guaranteed for every owner.
Together, these services are intended to make winter preparation more convenient while encouraging drivers to use suitable equipment for changing road conditions.
Roadside Assistance and Vehicle Delivery Included
Winter breakdowns can be particularly inconvenient when temperatures are low or roads are difficult to navigate. Xiaomi Auto is addressing this concern with complimentary roadside assistance throughout the campaign.
The service covers vehicles immobilised by a breakdown, an accident or a dead battery. According to the programme details, there is no limit on the number of assistance requests or the mileage covered.
This could be useful for owners travelling between cities or driving through less familiar areas during winter. Access to recovery support can make it easier to deal with unexpected problems without having to arrange assistance independently.
Xiaomi is also including free vehicle delivery after repairs carried out at participating service centres when the owner is away from their usual location. Once the repair work has been completed, the vehicle will be returned to the owner without a delivery charge.
The arrangement is particularly relevant to drivers who experience a problem while travelling outside their home city. Rather than making a separate trip to collect the repaired vehicle, eligible owners can use the included drop off service.
These benefits broaden the campaign beyond routine maintenance. They focus on the practical difficulties drivers may face when a vehicle becomes unusable during the colder months.
However, owners should confirm the specific arrangements with their local participating service centre before relying on a particular service, especially when travelling outside their home region.
Xiaomi Expands Winter Support Across Eight Regions
Xiaomi Auto has established service centres across the eight regions included in the campaign. Listed locations include Harbin, Changchun, Shenyang, Dalian, Hohhot, Baotou, Urumqi, Xining, Lanzhou and Yinchuan.
Service centres that open during the campaign period will also provide the winter care services, according to the announcement.
Owners can make bookings or ask questions through the official Xiaomi Auto hotline or dedicated groups within the company’s app. Checking local availability in advance is advisable, particularly for snow chains and tire storage, where advance reservations or customer limits apply.
The programme runs through March 31, 2027, giving owners several months to arrange inspections, seasonal tire changes and other covered services. Tire storage, however, extends beyond the main campaign period and remains available through December 31, 2027, for customers who meet the location specific limit.
For Xiaomi, the campaign is also an opportunity to demonstrate how its ownership experience extends beyond the vehicle itself. While electric car specifications and charging performance often dominate purchasing discussions, access to reliable maintenance and roadside support can also influence how owners feel about living with an EV.
Winter driving presents challenges for all vehicles, including electric models. Cold temperatures, slippery surfaces and unexpected breakdowns make preparation and access to assistance especially important. Xiaomi’s campaign does not remove those challenges, but it offers owners a set of services intended to make the season easier to manage.
With free inspections, snow chain loans, winter tire labour, limited tire storage, roadside assistance and vehicle delivery after eligible repairs, Xiaomi Auto is putting practical ownership support at the centre of its winter preparations across northern China.
For existing customers, the key next step is to check eligibility and local service availability through Xiaomi’s official channels before booking.
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